At Legal Me Quick (LMQ), we are committed to protecting your privacy and ensuring the confidentiality and security of your personal information when you visit our website or any of our social media applications including, without limitation, the Legal Me Quick (hereinafter “LMQ”) booking platform. This LMQ Privacy Policy outlines how we collect, use, and share your information, particularly when providing legal services through our platform, and how we share information with our panel attorneys in compliance with the law. By using our services, you consent to the practices described in this LMQ Privacy Policy.

1. APPLICATION

This policy applies to a visitor on our website at www.lmq.co.za or any of our social media applications, including, without limitation, the LMQ booking platform.

2. INFORMATION WE COLLECT

2.1. We collect personal information that you provide when you:

2.1.1. Registration on our website or any of our social media applications including the LMQ booking platform. (As soon as you register on our website or any of our social media applications you will no longer be anonymous to us.).

2.1.2. Register or create an account on the LMQ booking platform.

2.1.3. Book a consultation with a panel attorney or interact with our services.

2.1.4. Communicate with us through email, phone, or other forms of contact.

2.1.5. Information that we collect automatically when you visit our website, www.lmq.co.za or any of our social media applications, including, without limitation:

2.1.5.1. Information collected when you interact with us or on registration;

2.1.5.2. Information collected on submission;

2.1.5.3. Information that you have provided voluntarily in a public forum. (When information is disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

2.2. This personal information may include but is not limited to:

2.2.1. Identifying information – such as your full name, date of birth, identity / passport number, registration number, etc.;

2.2.2. Contact information – such as phone number and email address;

2.2.3. Address information – such as physical address, postal address, registered address;

2.2.4. Demographic information – such as gender and marital status;

2.2.5. Your opinions, views or preferences;

2.2.6. Your device IP address, mobile device ID, geolocation data and data from cookies and other internet technologies.

2.2.7. Legal case details, including facts, documents, and any communications relating to your legal matter.

2.2.8. Payment and billing information (if applicable);

2.2.9. Financial information – such as back account details, credit card or debit card number, expiry date and valid from date, and credit records/checks;

2.2.10. Medical information – such as information about your physical health or mental health;

2.2.11. Criminal information – such as criminal background checks and related legal proceedings and information;

2.2.12. When you register on our website or any of our social media applications, you provide us with personal information. This information may include:

2.2.12.1. Your name and surname, identity number, company name, company registration number and VAT registration number;

2.2.12.2. Your telephone number and email address;

2.2.12.3. Your postal address, physical address and registered address;

2.2.12.4. Your username and password.

2.3. We may also collect Location data from you, including, without limitation:

2.3.1. Information that may be identified with you indirectly, such as your device IP address, mobile device ID, geolocation data and data from cookies and other internet technologies;

2.3.2. Your internet protocol address, which is the number automatically assigned to your computer when you access the internet and may indicate your general geographic location;

2.3.3. Geolocation data collected when you visit our website or use our social media applications;

2.3.4. Location data collected could be used to promote LMQ to users within the LMQ booking platform or other specifically targeted locations while using the LMQ booking platform.

2.4. On order or request: When you make a booking on our LMQ booking platform or any of our social media applications or enquire about other goods and services from us, you will be asked to provide us with additional personal information on a voluntary basis.

2.5. Telephone calls: All telephone calls may be monitored and/or recorded unless you specifically request us not to.

2.6. From internet browser: We automatically receive and record internet usage information on our server logs from your browser such as your IP address, mobile device ID, geolocation data, browsing habits, click patterns, time spent on sites and pages within the website or any of our social media applications including, without limitation, the LMQ booking platform, etc. Other websites visited before visiting our website or any of our social media applications, might place personal information within your URL.

2.7. Web beacons: Our website or any of our social media applications may contain electronic image requests that allow us to count page views and to access cookies, which information we may use to compile anonymous information about our website or any of our social media applications/platforms.

2.8. Optional information: You may provide additional personal information to us voluntarily. This includes content that you decide to upload or download from our LMQ booking platform, our website or any of our social media applications when you enter booking information, take advantage of promotions, respond to surveys, etc.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

3.1. Provide legal information and services via our platform, including connecting you with appropriate panel attorneys.

3.2. Manage your account, appointments, and communication with LMQ and panel attorneys.

3.3. Facilitate payments and ensure proper billing.

3.4. Improve our platform, enhance user experience, and protect the security of our systems.

3.5. Comply with applicable laws, regulations, and legal obligations.

4. SHARING YOUR INFORMATION

Your personal information, including legal case details, will be shared with panel attorneys to:

4.1. Allow them to provide the necessary legal advice or representation.

4.2. Enable effective communication between you and the panel attorney handling your matter;

4.3. Ensure the proper handling of your legal case in line with the services requested;

4.4. In the normal course of our services, to allow us to register you to receive our services and to provide you with our services;

4.5. To allow you to purchase tokens/consultations to use our platform and to send you confirmation of tokens/consultations;

4.6. To manage your account;

4.7. To communicate with you and to send marketing and promotional material to you (you may ‘opt-out’ of receiving marketing and promotional material from us);

4.8. To allow you to enter competitions;

4.9. To store your details for when you return to our website or any of our social media applications and/or our LMQ booking platform;

4.10. To monitor website or any of our social media applications usage metrics such as total number of visitors and pages accessed;

4.11. To allow us to analyse your personal preferences and personalise our services to you and to display targeted adverts and other relevant information based on your personal information;

4.12. To provide additional services and information to you as we deem appropriate;

4.13. To validate your personal information;

4.14. To defend our legal rights and/or seek advice from our professional advisors;

4.15. For business purposes such as internal audit, accounting, business planning, etc.;

4.16. For any other reason reasonably necessary for LMQ to conduct its day-to-day operations or as otherwise set out in this policy.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to –

5.1. Our suppliers and service providers who are involved in the delivery of goods or services to you or help with part of our business operations for example tokens, hosting, fraud prevention, collection, marketing, technology services, data analytics and insights etc.

5.2. Credit bureaus to report account information as permitted by law;

5.3. banking partners;

5.4. other third parties who provide us with relevant services;

5.5. law enforcement agencies and regulators;

5.6. any other third party where we deem it necessary to protect our rights.

5.7. We will not sell your personal information. We may however disclose your personal information to our service providers and preferred suppliers or business partners in the course and furtherance of our business which shall be

done strictly subject to a Data Processing Agreement with these parties.

5.8. We may need to disclose your personal information to our employees to do their jobs and to fulfil our obligations to you.

5.9. We may disclose statistical information about the personal information to service providers, preferred suppliers, research companies, advertisers or other business partners.

5.10. If we undergo a change in ownership, merger or acquisition with another entity or sell our assets to another entity, we may assign our rights to personal information we process, to a successor, purchaser or other entity. We will disclose such transaction to you. You may request us to delete your personal information if you do not want it to be shared with such other entity.

5.11. No personal information will be disclosed to anyone except as provided for in this policy.

6. CONFIDENTIALITY OBLIGATIONS

6.1. The Promotion of Access to Information Act 2 of 2000 (hereinafter referred to as the “Act”) gives effect to the constitutional right of access to any information held by the state and any information that is held by another person and that is required for the exercise or protection of any rights, as set out in section 32 of Constitution of the Republic of South Africa 108 of 1996.

6.2. The Act recognises that the right to access is subject to justifiable limitations, for example the reasonable protection of privacy, commercial confidentiality and good governance.

6.3. LMQ is committed to the principles of transparency, accountability and effective governance.

6.4. All panel attorneys are bound by legal professional obligations, including confidentiality and data protection laws, and must treat your personal information with the highest standard of care.

6.5. Should you experience any form of breach of confidentiality, please contact our Information Officer at: Uncial Haupt with email: [email protected]

7. TRANSFER OF INFORMATION

By using our services, you agree that LMQ may transfer your personal information to panel attorneys, who may be located in different regions of South Africa. The transfer of your data is essential to ensure that your legal matters are handled efficiently.

8. LEGAL BASIS FOR PROCESSING

LMQ processes your personal information based on:

8.1. Your Consent: When you register for our services and engage a panel attorney, you consent to the collection and processing of your personal information.

8.2. Legal Obligation: We may process your information to comply with laws and regulations, including court orders.

8.3. Legitimate Interest: We may process data for our legitimate business purposes, such as improving services or protecting the integrity of the platform, provided this interest does not infringe on your rights.

9. DATA RETENTION

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal and regulatory requirements. Once the data is no longer needed, we securely delete or anonymise it. We will only retain your personal information:

9.1. For as long as it is necessary to fulfil our obligations to you or as set out herein and for a period of 24 (twenty four) months thereafter;

9.2. If retention of the information is required or authorised by law;

9.3. If you have consented to the retention of your information.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of electronic storage or transmission is entirely secure, and we cannot guarantee the absolute security of your information.

11. YOUR RIGHTS

You have the following rights regarding your personal information:

11.1. Access: You can request a copy of the personal information we hold about you.

11.2. Correction: You can ask us to correct inaccurate or incomplete information. You may update your personal information by contacting us on email at [email protected] or telephonically at 081 049 8493.

11.3. Deletion: You can ask us to erase personal information in certain circumstances, recognising our legal obligation in respect of data retention under certain circumstances.

11.4. Objection: You can object to the processing of your personal information for specific reasons.

11.5. Data Portability: You can request that we provide your personal information in a structured, commonly used format.

11.6. Your rights as a data subject:

11.6.1. You have the right to access your personal information within a reasonable time of your request or within the period prescribed by the law.

11.6.2. We are not responsible for anyone else’s privacy policies or practices.

11.6.3. You have the right to lodge a complaint with the Information Regulator with details as follows:

11.6.4. E-mail: [email protected]

11.6.5. Address: 27 Stiemens Street, Braamfontein, Johannesburg.

11.7. To exercise these rights, contact our Information Officer at:

Uncial Haupt

Cell: 081 049 8493

E-mail: [email protected]

12. THIRD-PARTY SERVICES

    12.1. Our platform may contain links to third-party websites or services that are not controlled by LMQ. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing them with your personal information.

    12.2. We may also receive personal information from trusted third party partners in relation to any bookings you have made on our platform. We may try to “match” this data with other lifestyle preferences which allows us to better understand profiles, interests and preferences of our customers and supporters and to improve the effectiveness of our advertising and marketing campaigns.

    12.3. We may display a third party ‘tab’ on our website which will take you to a third party’s website when you click on it. The policy of the third party will apply when visiting its website and we shall not be liable in any way for personal information collected by such third party.

13. CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

13.1. We may transfer your personal information outside of the country in which it was collected to a foreign country or process it in that country.

13.2. Personal information may be stored on servers located outside of the country in which it was collected whose laws may not be as strict as the law in the country where it was collected.

13.3. You authorise us to also process your personal information in a country with less stringent laws than the country where it was collected but where personal information in a country not providing for an adequate level of data protection under South African law, we shall enter into a binding agreement to ensure the protection of personal information.

14. AUTOMATICALLY COLLECTED INFORMATION

We may automatically collect information about how you use our platform (such as IP addresses, browser types, and usage statistics) through cookies and similar technologies.

15. COOKIES

15.1. What is a cookie: Information may be sent to your device in the form of an internet “cookie” which is a small text file, when you visit our website/platform, to allow our servers to monitor your requirements and to collect standard internet log information and visitor behaviour. The cookie contains a personal identifier allowing us to associate your personal information with a certain device. The cookie is stored on your device. Our server may request that your device return a cookie to it. These return cookies do not contain any personal identifiable information about you. You can learn more about cookies at www.allaboutcookies.org.

15.2. Use: Cookies enable you to use our website/platform optimally and to gain access to restricted content on our website. It collects information on how visitors use our website/platform/s which allows us to tailor our website’s functionality to you personally by letting us remember your preferences, location or device type. Cookies do not collect information that identifies a visitor. All information collected by cookies are anonymous. Cookies allows third parties to provide services to our website/platform/s. Targeting or advertising cookies are used to deliver adverts more relevant to you and your interests. They may be placed by advertising networks with the website operator’s permission.

15.3. Types of cookies: we may use the following types of cookies on our website:

15.3.1. Essential cookies which allows our website to function optimally;

15.3.2. Site analytics cookies that monitor how our website is performing and how you interact with it;

15.3.3. Functional cookies that remember who you are as a user of our website, and which allows us to remember preferences you may have selected or information like your username and password.

15.3.4. Advertising cookies enables us to deliver advertisements relevant to you and your specific interests.

15.3.5. Social media cookies which integrate with social media platforms. These cookies allow you to share content from our website to social media platforms.

15.3.6. Flash cookies enable your device to read content supported by Adobe Flash.

15.3.7. Third party cookies which may be used by our sponsors and/or suppliers and business partners. Information collected by these cookies is governed by the privacy policies or the relevant third party.

15.4. How to disable cookies: You can stop cookies being downloaded onto your device by selecting the appropriate settings on your browser or by deleting cookies manually.

15.5. You may visit www.aboutcookies.org to find more information on how to delete cookies. However, please note that if you choose to disable or delete cookies from your device, you may not be able to use the full functionality of our website.

16. LINKS TO OTHER WEBSITES

You may find links or ‘click-through-buttons’ on our website to and from other websites/platforms. If you follow a link to any other website, please note that these websites have their own privacy policies. We do not accept any responsibility or liability for these policies and any personal information which you may submit to them.

17. CHANGES TO THIS PRIVACY POLICY

LMQ may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through the platform, and the revised policy will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of any changes.

18. OTHER

    18.1. By continuing to use our website or any of our social media applications, you are deemed to have read, understood, accepted and agreed to be bound by all of the provisions of this policy.

    18.2. You may only provide us with your own personal information or the personal information of another data subject if you have their express permission to do so.

    18.3. We will obtain your consent to collect your personal information:

    18.3.1. In accordance with applicable law;

    18.3.2. When you provide us with any registration information or optional information.

    18.3.3. We may rely on your consent to process your personal information or we may process your personal information where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights and expectations.

    18.4. Security:

    18.4.1. We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to endeavour to ensure that your personal information is secure.

    18.4.2. Our hosting company will host our website/platform in a secure server environment that uses a firewall and other security measures to prevent unauthorised access.

    19. CONTACT US

    If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at:

    Legal Me Quick (LMQ)

    Email: [email protected]

    Phone: 081 049 8493